FREQUENTLY ASKED QUESTIONS
Welcome to LILY’S OVEN PTY LTD’s FAQ page! We hope to answer any questions you may have and help you better understand our products and services. If you have further questions, please feel free to contact us.

1. How do I place an order?
   You can browse our products by visiting our official website, selecting your items, clicking “Add to Cart,” and then following the prompts to check out. You will be asked to provide your shipping address and payment information.
2. Can I change or cancel my order?
   If you wish to change or cancel your order, please contact us as soon as possible by email or phone. We will do our best to assist you, but please note that once an order has entered the shipping process, we may not be able to make changes or cancellations.
3. What are the shipping and delivery costs?
   We offer standard shipping options for all orders. The specific shipping cost will be calculated at checkout. We will send a confirmation email after your order has been shipped, including tracking information.
4. What is our refund policy?
   If your item is defective within 30 days of delivery, you can request a refund. Please refer to the Refund Policy section of our website for details. 5. What should I do if my item is damaged or incorrect?
   If you discover your item is damaged or incorrect upon delivery, please contact us immediately by email or phone. Please include relevant information (such as your order number and photos) and we will assist you as soon as possible.
5. How can I get discounts or special offers?
   You can sign up for our email newsletter to stay informed of the latest discounts, promotions, and product releases.
   Thank you for your interest in LILY’S OVEN PTY LTD! We look forward to providing you with a wonderful shopping experience!